Return & Refund Policy

Last updated: September 18, 2025

At 3MODE, we want you to love your purchase. If you are not completely satisfied, we are here to help.

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1. Returns

• Items must be returned within 14 days of receipt.

• Products must be unused, in original condition, and include all original packaging, tags, and accessories.

• To initiate a return, please contact us at 3modeonline@gmail.com with your order number and reason for return.

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2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days using the original payment method.

• Shipping costs are non-refundable, except in cases where we shipped the wrong item or the product is defective.

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3. Exchanges

• We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.

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4. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receipt with photos of the product.

• We will provide instructions for a return and cover shipping costs for defective/incorrect items.

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5. International Orders

• International customers are responsible for return shipping costs unless the item is defective or incorrect.

• Customs duties and import taxes on returns are not refundable.

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6. Contact Us

If you have any questions about your return or refund, please contact us:
📧 3modeonline@gmail.com